Welcome to Pulitzerly Store’s FAQ page! We’ve compiled answers to the most common questions about our chic fashion collections, global delivery, and customer service. Can’t find what you need? Contact our style advisors at [email protected].
About Pulitzerly Store
What is Pulitzerly Store’s style aesthetic?
We specialize in effortlessly chic, globally-inspired fashion for the modern woman who values both style and convenience. Our collections blend timeless elegance with contemporary trends, offering coordinated pieces from statement jewelry to versatile outerwear.
Where is Pulitzerly Store based?
Our headquarters are located at 1406 Bird Street, Albuquerque, US 87106, but we proudly serve fashion-forward customers worldwide (excluding some Asian and remote locations).
Product Questions
What types of products do you offer?
Our carefully curated collections include:
- Chic clothing: Dresses, jeans, jumpsuits, hoodies, and coordinated kids’ sets
- Stylish accessories: Handbags, lumbar packs, belts, and hats
- Elevated footwear: Heels, sandals, and flats
- Signature jewelry: Bracelets and statement pieces
How do I choose the right size?
Each product page includes detailed size charts with measurements in both US and international sizes. For items with unique fits (like our jumpsuits or coats), we provide specific styling notes from our fashion team.
Are your jewelry pieces suitable for sensitive skin?
Our jewelry collections use high-quality materials, but we recommend checking individual product descriptions for specific metal compositions. All pieces are nickel-free and designed for everyday wear.
Shipping & Delivery
What shipping options are available?
We offer two seamless delivery services:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
- Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
Which countries do you ship to?
We currently serve most countries in North America and Europe, with some exceptions in Asia and remote locations. During checkout, our system will automatically confirm if we deliver to your address.
Can I track my order?
Absolutely! You’ll receive a tracking number via email as soon as your order ships. Our premium carriers (DHL, FedEx, EMS) provide real-time updates so you can follow your fashion package every step of the way.
Are there any additional fees for international orders?
While we cover all shipping costs for orders over $50, some countries may apply customs duties or import taxes. These fees are the customer’s responsibility and vary by location. We recommend checking your local regulations.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for store credit or exchange (excluding final sale items). To qualify:
- Items must be unworn with original tags attached
- Return shipping costs are the customer’s responsibility
- Delicate items like jewelry require original protective packaging
How do I initiate a return?
Email [email protected] with your order number and items you wish to return. Our style team will guide you through the simple process. Please note: we don’t offer refunds, only exchanges or store credit.
What if my item arrives damaged?
We take extreme care in packaging (especially for delicate handbags and jewelry), but if damage occurs, contact us within 48 hours of delivery with photos. We’ll arrange a replacement at no additional cost.
Payments & Account
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. For added security, we recommend PayPal checkout.
Do you offer gift cards or store credit?
Currently we offer store credit for returned items, but physical gift cards aren’t available. However, our coordinated collections make perfect gifts – many customers simply place orders using the recipient’s shipping address!
Still Have Questions?
Our customer service team is available Monday-Friday, 9AM-5PM MST to help with any other inquiries. Reach us at [email protected] or via the contact form on our website.
Ready to refresh your wardrobe with globally-inspired style? Start shopping our curated collections today!